Help & support
Answers, guides, and support when you need it
Find quick answers, manage your account, or reach our team directly.
Email supportFree trialPOPIA compliant
01Get help
Ways to get support
Choose the channel that works for you.
Email support
Our team responds to every question via email.
Feature videos
Twelve two-minute walkthroughs of the portal and the field app, with transcripts.
Feature docs
Explore everything Inspecable can do for your team.
Book a demo
See the platform on your own assets in a short walkthrough.
Contact us
Sales, partnerships, or anything else — we are here.
02FAQs
Common questions answered
If you do not find what you need, email us directly.
Sign up for an account, download the mobile app, and create your first inspection immediately. A free trial gives you full access to all features before you commit.
Yes. The mobile app is built offline-first. Complete inspections without connectivity — underground, on a platform, or at a remote site — and data syncs automatically when you are back online, with zero data loss.
All data is encrypted in transit and at rest using industry-standard security practices. Inspecable complies with relevant data protection regulations including POPIA.
Yes. Export inspection data, reports, and records at any time in PDF, Excel, or CSV format.
Email support is available for all users. Business and Enterprise plans include priority support. Reach the team at info@inspecable.com.
Cancel at any time from your account settings. Access continues until the end of the current billing period. Contact support if you need assistance.
03Account
Request account deletion
How to request deletion
- 1Send an email to info@inspecable.com
- 2Use the subject line: Account Deletion Request
- 3Include the email address on your Inspecable account
- 4Provide your organisation name if applicable
- 5Our team will process the request within 30 days
Data that will be deleted
- User profile and account information
- Personal identifiers (name, email, phone number)
- Inspection records and reports you created
- Uploaded photos and media files
- Custom templates and checklists
- App preferences and settings
Data that may be retained
- Anonymised aggregate analytics (non-identifiable)
- Records required for legal or regulatory compliance (up to 7 years)
- Shared organisational data other users depend on
- Transaction and billing records required by law
Most data is permanently deleted within 30 days. Certain legal and financial records may be retained for up to 7 years as required by applicable law.
Still have questions?
Our team is one email away
Whether it is a product question, account issue, or a demo request — we respond to every message.