Refund Policy

AI credits you buy are refundable if you ask within 7 days of the purchase, for the credits that have not been used. We refund unused credits at the price you paid for them. For example, if you bought 500 credits for R175 and used 100, we refund 400 credits, which is R140.

Credits used on AI features are not refundable, because the AI processing they paid for has already been provided. Credits your organisation has moved into a team member’s personal AI balance still count as unused until that person spends them.

The AI credits included with your plan each month are part of your subscription. They have no cash value and are not refundable.

A storage add-on is a once-off purchase that permanently increases your organisation’s storage allowance. We refund it in full within 7 days of purchase, as long as your organisation is not yet using space beyond its plan allowance. After 7 days, or once the extra space is in use, a storage add-on is not refundable.

The once-off onboarding and implementation fee is refundable in full until your kickoff call takes place. The kickoff call is when our team starts configuring your account, importing your assets and setting up your team, so from that point the fee is not refundable.

If you would like to move your kickoff call rather than cancel, contact us and we will reschedule it.

Subscriptions are billed in advance for each monthly or annual period, starting at go-live. You can cancel at any time. Cancelling stops the next charge, and you keep access until the end of the period you have already paid for.

We do not refund a subscription period once it has started, including unused days or unused user or asset allowances in that period.

If you were charged twice, charged the wrong amount, or charged for something you did not order, we refund the incorrect amount in full, whatever the time since the charge.

Nothing in this policy limits rights you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002. Where you buy as a consumer and section 44 of the Electronic Communications and Transactions Act applies, you may cancel an electronic transaction within 7 days without reason or penalty, subject to the exclusions in that Act. The 7-day windows in this policy are intended to be at least as generous as that right.

Email info@inspecable.com from the email address that made the payment, and include:

• your receipt number (it starts with RCT- and is in your receipt email and under Billing & Credits in the app);
• your organisation’s name; and
• what you would like refunded, and why.

We aim to respond within 2 business days.

Approved refunds go back to the card or account you paid with, through Paystack. They usually reach you within 5 to 10 business days after we approve them, depending on your bank. We cannot refund to a different card or account. With every refund we issue a credit note that refers to your original invoice or receipt.

When we refund AI credits or a storage add-on, we remove the refunded credits or storage from your organisation’s balance at the same time.

If we change this policy we will update the date at the top of this page. A change never applies to a purchase made before it.